Gaming should be fun — not stressful. At 1up, we believe every player deserves to enjoy games with full awareness of their limits, in a safe and responsible way.
Online gaming can be a great source of entertainment when enjoyed responsibly. But when it gets out of hand, it can take a toll on your family, finances, and mental health.
At 1up, we don't just offer games — we make sure every player understands their limits and plays responsibly. On this page, you'll learn how to build safe gaming habits, when to watch for warning signs, and where to turn if you need help.
Remember — responsible gaming isn't just about you; it's about your family and the people you care about. A healthy gaming experience is one where, even if you lose, you can look back and say: it was entertainment, not a livelihood.
1up strictly prohibits anyone under 18 from using the platform and provides responsible gaming tools free of charge to all users.
What We Do to Keep You Safe
Set your own daily, weekly, or monthly deposit and betting limits. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
If you feel you're playing too much, take a break from your account for anywhere between 24 hours and 6 weeks. No notifications or offers will be sent during this period.
For a longer break, choose self-exclusion. Your account can be fully deactivated for anywhere between 6 months and 5 years. Opening a new account will be blocked during this period.
Decide in advance how long you'll play in a single session. Once that time is up, the platform will notify you and give you the option to log out.
View your gaming history, win/loss breakdown, and total spend report at any time. Full transparency is what we stand for.
A strict age verification process ensures that only individuals aged 18 and above can register and play. Withdrawals are not possible without completing KYC.
Check for yourself what level your gaming habits are at
If you're at a cautionary or dangerous level, don't wait — reach out to our support team. We're here to help, not to judge.
Your Gaming, Your Control — All Tools Free of Charge
Set daily, weekly, and monthly deposit limits. Lowering a limit takes effect immediately; raising one requires a 24-hour wait.
Set a maximum duration for each session. An automatic reminder will appear when your time is up.
Pop-ups shown at regular intervals displaying your total spending and time played. Stay aware of your habits.
Suspend your account for anywhere from 24 hours to 5 years, whenever you need. No questions asked.
Answer the following questions honestly. If you answer yes to three or more, please seek help.
If you answered yes to three or more questions, please reach out to our support team. We're here to help, not to judge.
Make your gaming safer in just a few simple steps
Log in to your 1up account and go to Profile Settings.
Go to Settings and select the "Responsible Gaming" option.
Set a deposit limit, session timer, break, or self-exclusion — whatever you need.
Save your settings. Limits take effect immediately and a confirmation will be sent to your email.
1up firmly believes that responsible gaming is a right, not a privilege. That's why we've built safeguards into every layer of our platform to keep you informed and in control.
We believe gaming should be a controlled form of entertainment — not a livelihood or source of income. We want to remind every player: never bet more than you can afford to lose.
Our system automatically detects unusual gaming patterns, and our team will reach out directly to offer support. It's our responsibility to identify and assist any player who may be in trouble.
As part of our responsible gaming commitment, we ensure that bonuses and promotions are only offered to players with healthy gaming habits. Players under self-exclusion or account restrictions will not receive any promotional offers.
Remember — asking for help isn't a sign of weakness; it takes courage. 1up is always here for you, not just on the gaming floor, but in life too.
Important: Gaming is entertainment only. There's no guarantee you'll recover money you've lost. Only bet what you can afford to lose without it affecting your daily life.
Simple answers to the most frequently asked questions