1up FAQ — All Your Questions Answered in One Place

No, each person is allowed only one account. If multiple accounts are found belonging to the same person, all of them may be closed and any accumulated balance may be forfeited. Always stick to a single account.

Mobile OTP verification is usually instant. However, identity document verification can take up to 24 hours. During holidays or peak periods, it may take a little longer — if that happens, reach out via live chat and we'll get it sorted quickly.

On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the code to set a new password. The whole process takes under 2 minutes. If you run into any issues, our support team is happy to help.

Yes, but identity verification is required to change your mobile number. You can submit a request through Account Settings or contact our support team directly via live chat — they'll help you update it securely.

The minimum deposit on 1up is just BDT 200, payable through any mobile banking service in Bangladesh such as Mobile Banking, Nagad, or Rocket. Daily maximum deposit limits vary — visit the payment page for full details.

Deposits made via mobile banking typically reflect in your account within 1 to 5 minutes. During peak hours, it may take up to 15 minutes. If more than 15 minutes have passed, please contact us via live chat with your transaction reference number.

1up currently accepts Mobile Banking, Nagad, Rocket, Upay, and bank transfer. Cryptocurrency payments are also accepted under specific conditions. Visit the deposit page for a full list of available methods and the latest details.

No, 1up does not charge any additional fees on deposits. However, your mobile banking provider may apply their own transaction fees — these are governed by their own policies and are outside 1up's control.

The minimum withdrawal amount is BDT 500. Standard withdrawal requests are processed within 15 minutes to 2 hours. VIP members receive priority processing, so withdrawals are often completed even faster.

If more than 2 hours have passed since you submitted your request, contact us via live chat with your request number and amount. Withdrawals can sometimes be held up due to incomplete identity verification or unmet bonus wagering requirements. Our support team will be able to give you a full explanation.

The maximum daily withdrawal limit depends on your account tier and VIP level. Standard and VIP accounts have different limits. For the latest information, Withdraw View page.

New members receive a welcome bonus after registration. A bonus is added based on a set rate applied to your first deposit. Bonus amounts and terms may change from time to time — check the promotions page for the latest offer.

Each bonus has its own wagering (rollover) requirements. Typically, you must wager the bonus amount a specified number of times. Read the terms carefully before claiming any bonus. Contact live chat to ask about the specific terms for a particular bonus.

When someone registers and makes their first deposit using your referral link or code, you will receive a set bonus amount. Check the promotions page for the latest referral bonus terms and amounts.

1up offers Live Casino (roulette, baccarat, blackjack, Teen Patti), slots, poker, Sports Betting, virtual sports, and many more games. Game LobbyView all games in one place.

If you get disconnected, the game result is safely stored on the server. When you reconnect, you'll see the latest game state. In live games, if the connection drops mid-round, the result for that round is applied automatically. If you notice any discrepancy, contact support right away.

Yes, all games at 1up use RNG (Random Number Generator) technology audited by accredited third parties. Live Casino games feature real dealers and the entire process is visible via live stream, so there's full transparency at every step.

Yes, 1up secures all your data with 256-bit SSL encryption. Your personal information is never sold or shared with any third party. To learn more, please visit our Privacy Policy here.

Go to Account Settings and enable 2FA under the "Security" section. A verification code will be sent to your mobile. Once you confirm the code, 2FA will be activated. From that point, a mobile code will be required at every login — this significantly increases your account security.

Change your password immediately and notify us via live chat. Our security team will lock the account and launch an investigation without delay. Reporting suspicious activity promptly is crucial — it helps keep your balance protected.